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No matter which computer repair service you require,
you may need the following information. The more
details, the better.
If the computer produced an error message, what did
it say?
Does the problem occur when you turn the computer on
or off?
Does the problem occur when you are using a
particular device such as the printer?
Does the problem occur when you are using a
particular program such as a game, spreadsheet, or
word processor?
Did you have more than one program running when
problem occurred? If so, what were the programs?
Did you recently install software, hardware, or
both? If so, what?
What is the make and model number of the suspect
hardware?
What is the version number of the software? (Look
under Help then About, on the program's toolbar)
Can you recreate the problem? If so, what are the
steps?
Who is the manufacturer of your computer, and what
is the model?
How much memory does your computer have, such as
256MB, 512MB?
What size is the hard disk and how much space is
available?
What type of processor, such as Pentium, Celeron, or
Athlon, and what is its speed (1.1GHz, 3.0GHz)?
What operating system does it use (Windows 98,
Windows XP)?
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